Photo by Monica Chin / The Verge Asus’ reputation for customer support has been tarnished, and the company is now pledging a long list of concrete fixes to Gamers Nexus. Chief among them: if you’ve ever been denied a warranty repair or charged for a service that was unnecessary or should’ve been free, Asus wants to hear from you at a new email address. It claims those disputes will be processed by Asus’ own staff rather than outsourced customer support agents.
[/url] And, after failing to even acknowledge the ROG Ally handheld’s SD card reader issues for over a year, the company will be finally be issuing a formal statement about the defect next week, Gamers Nexus is reporting.
One month ago, GN revealed that Asus could in some instances charge customers for unwanted and…
