After Sony’s audacious PSN move left thousands on the verge of losing access to Helldivers 2, an empathetic Discord community manager suggested those affected ask Steam for refunds—and was nearly fired for it.

Replying to a player’s comment in one of Helldivers’ Discord channels, the community manager, Spitz, revealed they were “almost” sacked for telling players to refund the game. In fact, Spitz had also (indirectly) suggested players review bomb Helldivers 2 to “make their displeasure known.”