Meta will fix “mistakes” in how Threads enforces its rules after days of complaints about the company’s handling of content moderation on the service. In an update, Threads head Adam Mosseri said the company had already made some changes to address issues that have cropped up.

Mosseri’s comments come as Threads users have been increasingly vocal about Threads’ seemingly aggressive, and sometimes bizarre, moderation decisions. In one prominent example, a number of users reported that their accounts had been penalized for using the word “cracker” or “saltines.” Mosseri didn’t explain exactly why these types of mistakes occurred, but said that one of the company’s internal tools “broke,” which prevented human reviewers from seeing “sufficient context” about the posts they were moderating.

“For those of you who’ve shared concerns about enforcement issues: we’re looking into it and have already found mistakes and made changes,” Mosseri wrote. “Most prominently, our reviewers (people) were making calls without being provided the context on how conversations played out, which was a miss. We’re fixing this so they can make the better calls and we can make fewer mistakes. We’re trying to provide a safer experience, and we need to do better.”

Content moderation isn’t the only issue that’s rankled Threads users in recent days. Earlier this week, Mosseri also promised that Threads was working on a fix to bring engagement bait “under control” on the service, following widespread complaints.

This article originally appeared on Engadget at https://www.engadget.com/social-media/meta-found-mistakes-and-made-changes-to-address-threads-moderation-issues-175734448.html?src=rss

Content merged from October 11, 2024 5:57 pm:

Meta will fix “mistakes” in how Threads enforces its rules after days of complaints about the company’s handling of content moderation on the service. In an update, Threads head Adam Mosseri said the company had already made some changes to address issues that have cropped up.

Mosseri’s comments come as Threads users have been increasingly vocal about Threads’ seemingly aggressive, and sometimes bizarre, moderation decisions. In one prominent example, a number of users reported that their accounts had been penalized for using the word “cracker” or “saltines.” Mosseri didn’t explain exactly why these types of mistakes occurred, but said that one of the company’s internal tools “broke,” which prevented human reviewers from seeing “sufficient context” about the posts they were moderating.

“For those of you who’ve shared concerns about enforcement issues: we’re looking into it and have already found mistakes and made changes,” Mosseri wrote. “Most prominently, our reviewers (people) were making calls without being provided the context on how conversations played out, which was a miss. We’re fixing this so they can make the better calls and we can make fewer mistakes. We’re trying to provide a safer experience, and we need to do better.”

Content moderation isn’t the only issue that’s rankled Threads users in recent days. Earlier this week, Mosseri also promised that Threads was working on a fix to bring engagement bait “under control” on the service, following widespread complaints.

This article originally appeared on Engadget at https://www.engadget.com/social-media/meta-found-mistakes-and-made-changes-to-address-threads-moderation-issues-175734448.html?src=rss

Content merged from October 11, 2024 5:57 pm:

Meta will fix “mistakes” in how Threads enforces its rules after days of complaints about the company’s handling of content moderation on the service. In an update, Threads head Adam Mosseri said the company had already made some changes to address issues that have cropped up.

Mosseri’s comments come as Threads users have been increasingly vocal about Threads’ seemingly aggressive, and sometimes bizarre, moderation decisions. In one prominent example, a number of users reported that their accounts had been penalized for using the word “cracker” or “saltines.” Mosseri didn’t explain exactly why these types of mistakes occurred, but said that one of the company’s internal tools “broke,” which prevented human reviewers from seeing “sufficient context” about the posts they were moderating.

“For those of you who’ve shared concerns about enforcement issues: we’re looking into it and have already found mistakes and made changes,” Mosseri wrote. “Most prominently, our reviewers (people) were making calls without being provided the context on how conversations played out, which was a miss. We’re fixing this so they can make the better calls and we can make fewer mistakes. We’re trying to provide a safer experience, and we need to do better.”

Content moderation isn’t the only issue that’s rankled Threads users in recent days. Earlier this week, Mosseri also promised that Threads was working on a fix to bring engagement bait “under control” on the service, following widespread complaints.

This article originally appeared on Engadget at https://www.engadget.com/social-media/meta-found-mistakes-and-made-changes-to-address-threads-moderation-issues-175734448.html?src=rss