As if waiting for a key to Delta Force: Hawk Ops’ wildly popular alpha wasn’t enough, the very vague “failed to get the branch list” error message has left multiple players annoyed and looking for a working fix—so you aren’t alone.

A modern take on the classic FPS series, Delta Force: Hawk Ops launched into its first closed alpha test on Aug. 6. Contrary to what people would expect from an inspired, free-to-play first-person shooter in early testing stages, Hawk Ops managed to impress with its realistic, gripping, and optimized features, becoming an instant hit in the fandom. Unfortunately, however, errors in video games are inevitable, especially in testing stages.