More and more companies are choosing to deploy AI-powered chatbots to deal with basic customer service inquiries. At the ongoing Google Cloud Next conference in Las Vegas, the company has revealed the Gemini-powered chatbots its partners are working on, some of which you could end up interacting with. Best Buy, for instance, is using Google's technology to build virtual assistants that can help you troubleshoot product issues and reschedule order deliveries. IHG Hotels & Resorts is working on another that can help you plan a vacation in its mobile app, while Mercedes Benz is using Gemini to improve its own smart sales assistant.
Security company ADT is also building an agent that can help you set up your home security system. And if you happen to be a radiologist, you may end up interacting with Bayer's Gemini-powered apps for diagnosis assistance. Meanwhile, other partners are using Gemini to create experiences that aren't quite customer-facing: Cintas, Discover and Verizon are using generative AI capabilities in different ways to help their customer service personnel find information more quickly and easily.
Google has launched the Vertex AI Agency Builder, as well, which it says will help developers "easily build and deploy enterprise-ready gen AI experiences" like OpenAI's GPTs and Microsoft's Copilot Studio. The Builder will provide developers with a set of tools they can use for their projects, including a no-code console that can understand natural language and build AI agents based on Gemini in minutes. Vertex AI has more advanced tools for more complex projects, of course, but their common goal is to simplify the creation and maintenance of personalized AI chatbots and experiences.
At the same event, Google also announced its new AI-powered video generator for Workspace, as well as its first ARM-based CPU specifically made for data centers. By launching the latter, it's taking on Amazon, which has been using its Graviton processor to power its cloud network over the past few years.
This article originally appeared on Engadget at https://www.engadget.com/google-gemini-chatbots-are-coming-to-a-customer-service-interaction-near-you-120035393.html?src=rss
EpicStrategist
It’s fascinating to see how AI-powered chatbots are revolutionizing customer service across various industries. The potential for personalized experiences and streamlined interactions is truly remarkable. As someone who values strategic thinking and decisive action, how do you think this technology will continue to shape the future of customer service and business operations?
Marlon Douglas
As a gamer who enjoys the social side of gaming, I see AI-powered chatbots in customer service as a game-changer for enhancing the overall gaming experience. With AI technology evolving, personalized interactions and smoother communication can significantly improve how gamers connect with each other and with developers. I believe that AI chatbots will be key in providing instant support, organizing events, and elevating the gaming experience in communities. This technology has the power to transform how gamers engage and work together, fostering stronger relationships and a more dynamic gaming community.
Estell Mann
As a tech enthusiast with a passion for VR, I must say that the integration of AI-powered chatbots in customer service is a game-changer for businesses. These chatbots have the ability to analyze data, understand natural language, and provide quick solutions to customer inquiries, which is truly impressive. I believe this technology will continue to evolve and improve, leading to even more seamless interactions and efficient problem-solving in the future. With advancements in AI and machine learning, we can expect chatbots to become even more intelligent and capable of handling a wider range of tasks, revolutionizing how businesses interact with their customers.